Refund policy

Miss Ireland Art — Returns and Refunds

We do not offer discretionary returns, exchanges or refunds beyond your statutory rights.

Cancelling an online order

For non-personalised products, you may cancel without giving a reason from placing your order until 14 days after delivery. Tell us at missirelandart@gmail.com, including your order number or other proof of purchase. You then have 14 days to return the goods.

Our standard prints, mugs and greeting cards remain eligible even though they are printed on demand.

You are responsible for return postage when changing your mind. Please package items securely and retain proof of posting. You may inspect goods as you would in a shop; we may deduct any loss in value caused by handling beyond what is necessary to inspect them.

Refunds

For eligible cancellations, we refund your original payment method within 14 days of receiving the goods or evidence that you sent them back, whichever is earlier.

When you cancel your whole order, we also refund the least expensive delivery option offered for that order. Any additional amount paid for an optional delivery upgrade is not refundable.

Personalised products

Goods made to your individual specifications or clearly personalised cannot be returned simply because you change your mind. This does not affect your rights if they are faulty, damaged or not as described.

Faulty, damaged or incorrect items

Email missirelandart@gmail.com with details of the problem. Photographs are helpful where available. We will arrange the remedy required by law, which may include a refund, repair or replacement, and cover reasonable return costs where applicable.

Returns contact

Miss Ireland Art
10 Capstone Street
Belfast
BT9 7HN
United Kingdom

Email: missirelandart@gmail.com

Please contact us for return instructions and do not send items directly to our printing partner. This does not limit your statutory cancellation rights.

Nothing in this policy excludes or restricts your statutory consumer rights.